Refund & Cancellation Policy
Last Updated: January 15, 2025
Clear guidelines for order cancellations and refund processing.
Order Cancellation Policy
✅
Free Cancellation Window
First 5 Minutes: Full refund if cancelled within 5 minutes of order placement
- ✓100% amount refunded
- ✓Instant refund processing
- ✓No questions asked
⚠️
After Preparation Starts
After 5 Minutes: Cancellation not possible once preparation begins
- ×Ingredients already prepared
- ×Kitchen resources allocated
- ×No refund provided
Refund Eligibility
✅ Eligible for Refund
- •Order cancelled within 5-minute window
- •Technical payment failures (double charges)
- •Wrong order delivered (verified cases)
- •Quality issues (verified by our team)
❌ Not Eligible for Refund
- •Order cancelled after preparation starts
- •Change of mind after order preparation
- •Late pickup resulting in cold food
- •Personal taste preferences
Refund Process & Timeline
1
Refund Request
Contact us via phone or WhatsApp within 1 hour of order delivery/pickup
2
Verification
Our team verifies the issue within 2 hours
3
Approval
Refund approved if eligible as per policy
4
Processing
Refund processed within 24-48 hours to original payment method
Refund Contact Information
📞
Phone Support
+91 9955955191
(10AM - 10PM)
💬
Same number
Quick response guaranteed
📧
refunds@momomagics.com
Response within 6 hours
Important Notes
- •Refunds are processed to the original payment method only
- •Bank processing time may take 5-7 business days after refund initiation
- •For cash payments, refunds will be processed via bank transfer
- •Partial refunds may be issued for partially fulfilled orders