Online Food Ordering Policy
Last Updated: January 15, 2025
Guidelines for ordering through our website and mobile app.
Ordering Process
Account Creation
Create account with phone number verification for faster ordering
Menu Selection
Browse available items with real-time stock status
Customization
Select spice levels and add special instructions
Payment
Secure payment through PhonePe integration
Order Confirmation & Tracking
Instant Confirmation
Order confirmation via SMS and in-app notification immediately after payment
Real-time Tracking
Track order status: Ordered → Preparing → Ready → Completed
Status Updates
Automatic notifications at each stage of order preparation
Quality Assurance
FSSAI Certified
License No: 20424201001152 - Highest hygiene standards maintained
Fresh Ingredients
Daily fresh ingredients sourced from local markets
Expert Preparation
Traditional recipes with modern hygiene practices
Customer Support
Phone Support
+91 9955955191
(10AM - 10PM)
Average response: 3 rings
WhatsApp Business
Same number for orders & queries
Instant reply during business hours
Email Support
support@momomagics.com
Response within 6 hours
Payment Security
Secure Payment Gateway
- ✓PhonePe integration with PCI-DSS compliance
- ✓256-bit SSL encryption for all transactions
- ✓No card details stored on our servers
Payment Options
- •UPI (Google Pay, PhonePe, Paytm)
- •Credit/Debit Cards
- •Net Banking
- •Cash on Pickup
Order Modifications & Cancellations
- •Orders can be cancelled within 5 minutes of placement
- •Modifications not possible after payment confirmation
- •For changes, cancel and place a new order within 5-minute window
- •Contact support immediately for urgent issues
User Responsibilities
- •Provide accurate delivery address and contact information
- •Be available at delivery location during estimated time
- •Check order before accepting delivery
- •Report issues immediately for quick resolution
- •Maintain respectful communication with delivery staff